Mobile video chat c2c
We’re one of the first banks in Mississippi to roll out Interactive Teller Machines or ITMs and will be introducing them on May 1 in Philadelphia, Mississippi.
Following the ITM launch in Philadelphia, we will begin rolling out ITM machines at other Citizens locations.
The Citizens Bank is excited to announce a new video teller service for drive thru ATM customers using high-definition video chat technology to connect with full service tellers.
You will see and talk to a teller, but the teller is based in our ITM Call Center in Philadelphia, Mississippi.
For example, if you want 0 in ones you will receive two sets of 40 and one set of 20. While you can’t open or close an account through an ITM, you can change an address connected to your account, set an appointment, or ask basic account questions. One of the greatest benefits of the new ITM | ATM machines are the longer hours that allow you to speak directly to a live Citizens bank representative.
While our current branch and drive thru hours vary by branch, the new ITM machines give you greater accessibility to a live teller beginning at am each morning of the week until pm. The TCB Live Tellers are local out of Philadelphia, Mississippi where the ITM Call Center will be located.
If you prefer your business to be more discreet, you can also use the on-screen text messaging function.
What does the ITM allow me to do that the ATM did not?
We have vast experience and expertise in developing mobile apps solutions that ensures us to meet client's exact requirements in order to improve their business efficiency, functionality and proficiency.
We wanted to be one of the first banks in Mississippi to offer ITM Machines giving our customers new ways to bank that are more convenient.
When will the new ITM | ATM machine be available at my branch?
We are launching the new ITMs in Philadelphia and will operate them there for a few weeks before rolling them out to additional branches in our footprint. will be required to verify your identity, giving you greater security. You can continue to use the new ITM | ATM machine as an ATM.
We plan to update this web page frequently telling our customers when the new machines will be in their area. For ITM transactions, you will not use your debit card. Customers will continue to use their debit card for ATM card-assisted withdrawals. Simply use your card like you have always done when making an ATM transaction.